Timeless Treats — Streamlining Restaurant Operations with EZAssist
Client Overview
Timeless Treats is a Bangsar-based fusion restaurant known for its creative blend of Japanese and Bangladeshi flavors. As the restaurant expanded, managing dine-in, takeaway, and online orders across multiple platforms became increasingly complex.
Challenge
Manual order handling, inconsistent kitchen printing, and disconnected delivery tracking were causing delays and miscommunication between the kitchen and front-of-house teams. The owners needed a system that could simplify day-to-day operations without heavy technical setup.
Solution Implemented
EZAssist was deployed as a unified POS and operations assistant. Orders from different channels were centralized, and the Kitchen Token Printer ensured every dish ticket was routed automatically to the correct station. EZAssist’s CRM and direct ordering modules provided additional visibility on returning customers and delivery partner performance.
Results & Impact
- 35% reduction in order processing time
- Significant improvement in kitchen coordination
- Consistent delivery tracking and reduced order errors
- Higher customer satisfaction reflected in improved online reviews
Client Perspective
“EZAssist helped us focus more on our food and guests rather than the process. Everything just flows smoothly now.” — Neepa, Co-Owner, Timeless Treats
Conclusion
Timeless Treats’ experience shows how EZAssist empowers small restaurants to run like large, tech-enabled operations—without the complexity.