EZAssist — Integrated Business Operations Suite
 
															Product Overview
EZAssist is an Integrated Business Operations Suite built by Loosely Coupled Technologies (LCT) to bring enterprise-level automation within reach of SMEs.
It unifies Point of Sale (POS), CRM, Inventory, Delivery, e-Invoicing, and Marketing Automation — all under one interface.
With native support for Malaysia e-Invoicing (LHDN) and omni-channel integrations (online + retail + social sales), EZAssist allows businesses to scale operations efficiently, reduce errors, and make decisions based on real-time data.
Core Capabilities
1️⃣ Smart Point of Sale (POS)
Cloud-synced POS for retail and restaurant environments — accessible via desktop, tablet, or Android terminal. Supports barcode scanning, receipt printing, discounts, loyalty points, and cash/card/payment-gateway transactions.
2️⃣ Inventory & Procurement Management
Centralized stock control with real-time updates across outlets, warehouses, and online stores. Automated reorder alerts and SKU-level reporting ensure zero stockouts.
3️⃣ CRM & Customer Engagement
Unified customer profiles, purchase histories, and conversation logs (Messenger, WhatsApp, email). Launch targeted campaigns, reminders, and loyalty promotions directly from the dashboard.
4️⃣ Delivery & Kitchen Automation
Zone-based delivery routing and kitchen token printing system. Automatically forwards online and in-store orders to kitchens or delivery partners (Pathao, RedX, Delivery Tiger, Steadfast etc.) via API.
5️⃣ e-Invoicing & Compliance ( Malaysia LHDN )
Generate, validate, and submit e-Invoices directly through LHDN APIs. Built-in templates and validation ensure full compliance with Malaysia’s 2024 e-Invoicing framework.
6️⃣ Analytics & Profit Tracking
Real-time sales, cost, and profit visibility across channels. Built-in reports and dashboards help owners see their financial health instantly.
7️⃣ AI Assistant & Campaign Launcher
Built-in AI engine suggests inventory restock, top performing items, and customer re-engagement campaigns. Automated email and WhatsApp campaigns available from pre-designed templates.
How it Works
1️⃣ Sign Up & Setup – Quick onboarding with guided product and shop profile setup.
2️⃣ Connect Sales Channels – Add POS, eCommerce, Facebook Shop, and delivery integrations.
3️⃣ Automate & Monitor – AI assistant syncs orders, payments, and customer queries.
4️⃣ Analyze & Grow – Visual dashboards show sales trends and profit analytics.
5️⃣ Scale Anytime – Add outlets, users, or modules as the business expands.
Industries and Use Cases
| Industry | Use Case | 
| Retail & Pharmacy | Unified POS and CRM for chain stores and medical distributors (e.g., Pabna Homeo Hall). | 
| Restaurants & Cloud Kitchens | Kitchen token automation and delivery partner API integration. | 
| eCommerce & Boutiques | Order management from Facebook, Instagram, and online storefronts. | 
| Wholesale & Distribution | Multi-tier pricing, order approval, and field sales officer CRM. | 
| Service & Repair Centers | Appointment booking, invoice tracking, and customer follow-up automation. | 
Real World Impact
- Pabna Homeo Hall Ltd. (Bangladesh):
 Digitized entire sales chain (wholesale, retail, eCommerce, delivery) with EZAssist POS and CRM suite integrating PortWallet payment gateway and five delivery partners.
- Malaysia e-Invoicing Pilot:
 Implemented multi-branch LHDN e-Invoicing compliance workflow for SME retailers — automating invoice submission and real-time profit tracking.
- Internal Integrations:
 EZAssist powers LCT’s message assistant and direct ordering assistant features within its SaaS ecosystem, supporting Malaysia’s “20K Paid Users in 12 Months” goal.
Technology Stack
| Layer | Components | 
| Backend | Azure SQL, Node.js, Python APIs | 
| Frontend | Angular + Tailwind UI Framework | 
| Mobile | Android Native POS App | 
| Hosting | Microsoft Azure Cloud & AWS Elastic Services | 
| Integrations | LHDN API • Delivery APIs • Payment Gateways • Facebook & WhatsApp Business API | 
Why Choose EZAssist
✅ All-in-One Solution — POS + CRM + Delivery + Invoicing + Marketing.
✅ Cloud Native & Secure — Accessible from anywhere, any device.
✅ SME Focused Design — Fast setup with guided AI onboarding.
✅ API Ready — Connect to existing eCommerce or ERP systems.
✅ Proven Deployments — Running across Bangladesh and Malaysia.
