EZAssist — Integrated Business Operations Suite

Product Overview

EZAssist is an Integrated Business Operations Suite built by Loosely Coupled Technologies (LCT) to bring enterprise-level automation within reach of SMEs.
It unifies Point of Sale (POS), CRM, Inventory, Delivery, e-Invoicing, and Marketing Automation — all under one interface.

With native support for Malaysia e-Invoicing (LHDN) and omni-channel integrations (online + retail + social sales), EZAssist allows businesses to scale operations efficiently, reduce errors, and make decisions based on real-time data.

Core Capabilities

1️ Smart Point of Sale (POS)

Cloud-synced POS for retail and restaurant environments — accessible via desktop, tablet, or Android terminal. Supports barcode scanning, receipt printing, discounts, loyalty points, and cash/card/payment-gateway transactions.

2️ Inventory & Procurement Management

Centralized stock control with real-time updates across outlets, warehouses, and online stores. Automated reorder alerts and SKU-level reporting ensure zero stockouts.

3️ CRM & Customer Engagement

Unified customer profiles, purchase histories, and conversation logs (Messenger, WhatsApp, email). Launch targeted campaigns, reminders, and loyalty promotions directly from the dashboard.

4️ Delivery & Kitchen Automation

Zone-based delivery routing and kitchen token printing system. Automatically forwards online and in-store orders to kitchens or delivery partners (Pathao, RedX, Delivery Tiger, Steadfast etc.) via API.

5️ e-Invoicing & Compliance ( Malaysia LHDN )

Generate, validate, and submit e-Invoices directly through LHDN APIs. Built-in templates and validation ensure full compliance with Malaysia’s 2024 e-Invoicing framework.

6️ Analytics & Profit Tracking

Real-time sales, cost, and profit visibility across channels. Built-in reports and dashboards help owners see their financial health instantly.

7️ AI Assistant & Campaign Launcher

Built-in AI engine suggests inventory restock, top performing items, and customer re-engagement campaigns. Automated email and WhatsApp campaigns available from pre-designed templates.

How it Works

1️⃣ Sign Up & Setup – Quick onboarding with guided product and shop profile setup.
2️⃣ Connect Sales Channels – Add POS, eCommerce, Facebook Shop, and delivery integrations.
3️⃣ Automate & Monitor – AI assistant syncs orders, payments, and customer queries.
4️⃣ Analyze & Grow – Visual dashboards show sales trends and profit analytics.
5️⃣ Scale Anytime – Add outlets, users, or modules as the business expands.

Industries and Use Cases

Industry

Use Case

Retail & Pharmacy

Unified POS and CRM for chain stores and medical distributors (e.g., Pabna Homeo Hall).

Restaurants & Cloud Kitchens

Kitchen token automation and delivery partner API integration.

eCommerce & Boutiques

Order management from Facebook, Instagram, and online storefronts.

Wholesale & Distribution

Multi-tier pricing, order approval, and field sales officer CRM.

Service & Repair Centers

Appointment booking, invoice tracking, and customer follow-up automation.

Real World Impact

  • Pabna Homeo Hall Ltd. (Bangladesh):
    Digitized entire sales chain (wholesale, retail, eCommerce, delivery) with EZAssist POS and CRM suite integrating PortWallet payment gateway and five delivery partners.
  • Malaysia e-Invoicing Pilot:
    Implemented multi-branch LHDN e-Invoicing compliance workflow for SME retailers — automating invoice submission and real-time profit tracking.
  • Internal Integrations:
    EZAssist powers LCT’s message assistant and direct ordering assistant features within its SaaS ecosystem, supporting Malaysia’s “20K Paid Users in 12 Months” goal.

Technology Stack

Layer

Components

Backend

Azure SQL, Node.js, Python APIs

Frontend

Angular + Tailwind UI Framework

Mobile

Android Native POS App

Hosting

Microsoft Azure Cloud & AWS Elastic Services

Integrations

LHDN API • Delivery APIs • Payment Gateways • Facebook & WhatsApp Business API

Why Choose EZAssist

All-in-One Solution — POS + CRM + Delivery + Invoicing + Marketing.
Cloud Native & Secure — Accessible from anywhere, any device.
SME Focused Design — Fast setup with guided AI onboarding.
API Ready — Connect to existing eCommerce or ERP systems.
Proven Deployments — Running across Bangladesh and Malaysia.